Terms of Service

Effective: April 27, 2026 · Last Updated: April 27, 2026

These Terms of Service ("Terms") govern your use of ShipLogr ("Service"), a software-as-a-service application provided by Runes Holdings LLC ("we", "us", "our", "Company"), a limited liability company organized in the United States.

By creating an account, accessing, or using the Service, you ("you", "your", "Customer") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Description of Service

ShipLogr is a web-based application for tracking purchase orders, shipments, and calculating landed cost of goods sold (COGS). The Service is provided on a subscription basis at https://shiplogr.com.

2. Account Registration

To use the Service, you must:

Be at least 18 years of age
Provide accurate and current information during signup
Maintain the confidentiality of your password
Be authorized to act on behalf of any organization you represent

You are responsible for all activity under your account.

3. Subscription, Trial, and Billing

3.1 Free Trial

New accounts receive a 3-day free trial. No payment information is required. After the trial ends, continued access requires a paid subscription.

3.2 Subscription Fees

Self-service plan: $39 USD per user per month, billed monthly in advance
Custom pricing may be negotiated for sales-led / enterprise accounts
Prices may change with 30 days' written notice

3.3 Payment

Payments are processed by Stripe, Inc. You authorize automatic recurring charges to your payment method until you cancel.

3.4 Refunds

Subscription fees are non-refundable except where required by law. You may cancel anytime; access continues through the end of the current billing period.

3.5 Failed Payment

If payment fails, we may suspend access after a 7-day grace period. Data is retained for 30 days post-suspension, then deleted unless payment resumes.

3.6 Taxes

Fees do not include taxes. You are responsible for any sales tax, VAT, or similar charges.

4. Customer Data and Ownership

4.1 You Own Your Data

All data you upload, enter, or generate while using the Service ("Customer Data") remains your property. This includes purchase orders, shipment records, costs, vendor information, and team members.

We do not claim ownership of Customer Data. We do not sell Customer Data. We do not use Customer Data to train AI models.

4.2 Limited License to Us

You grant us a limited, non-exclusive license to host, store, transmit, and process Customer Data solely as necessary to provide the Service. This license ends when your account is deleted.

4.3 Data Export

You may export your data at any time via the built-in CSV export feature. We provide reasonable assistance for bulk export upon request.

4.4 Data Retention and Deletion

Active accounts: data is retained while subscription is active
Cancelled accounts: data retained 30 days, then permanently deleted
Deletion requests: complied with within 30 days

5. Acceptable Use

You agree NOT to use the Service to:

Upload, store, or transmit data you do not have legal right to possess
Upload sensitive personal information of third parties without consent
Violate applicable laws (export controls, sanctions, anti-money laundering)
Infringe intellectual property rights
Send spam, phishing, malware
Reverse engineer or extract source code
Resell or sublicense without written permission
Track shipments of illegal goods (narcotics, prohibited weapons, counterfeit, sanctioned items)

See our Acceptable Use Policy for details.

6. Customer Data You Cannot Store

You agree not to use the Service to store data illegal for us to process, including:

Stolen intellectual property or trade secrets
Data subject to specific regulatory regimes the Service is not designed for (HIPAA-PHI, PCI cardholder data outside Stripe, classified information)
Records of illegal transactions

7. Service Availability

We aim for reliable service but make no guarantee of uninterrupted access. We are not liable for downtime caused by third-party providers.

8. Intellectual Property

The Service software, design, branding, and documentation are owned by Runes Holdings LLC. These Terms grant you a limited, non-transferable right to use the Service during your subscription.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. We do not warrant that calculations (landed cost, COGS, duties, taxes) are accurate for your jurisdiction. You are responsible for verifying calculations and maintaining records as required by law.

10. Limitation of Liability

OUR TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF (a) FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR (b) ONE HUNDRED USD ($100).

WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

11. Indemnification

You agree to indemnify Runes Holdings LLC from claims arising from your violation of these Terms, your Customer Data, or your unlawful use of the Service.

12. Termination

12.1 By You

Cancel anytime. Cancellation takes effect at end of current billing period.

12.2 By Us

We may terminate immediately for Terms violations, legal requirements, payment failure, or service discontinuation (with 60 days' notice).

12.3 Effect

Upon termination, access ends and data is retained 30 days then deleted.

13. Modifications

Material changes will be notified by email at least 30 days before taking effect.

14. Governing Law and Disputes

Governed by laws of the United States and the state where Runes Holdings LLC is registered. Disputes resolved by binding arbitration except small claims and IP claims. You waive class action rights.

15. Miscellaneous

Entire Agreement. These Terms + Privacy Policy = full agreement.

Severability. If any provision is unenforceable, the rest stays in effect.

Assignment. We may assign in connection with merger, acquisition, or sale of assets.

16. Contact

Runes Holdings LLC
Visit our Contact page to send a message.
Website: https://shiplogr.com

Privacy Policy

Effective: April 27, 2026 · Last Updated: April 27, 2026

This Privacy Policy explains how Runes Holdings LLC ("we", "us", "our") collects, uses, and protects information when you use ShipLogr ("Service") at https://shiplogr.com.

1. Who We Are

Runes Holdings LLC is a limited liability company organized in the United States. Visit our Contact page to reach us.

2. What Data We Collect

2.1 Account Information

Full name, email address, company name
Password (one-way hash, we never see your actual password)

2.2 Customer Data

Purchase orders, shipment records, product/SKU info, team member emails, notes. This data is your property.

2.3 Payment Information

Processed by Stripe, Inc. We do not store credit card numbers. See Stripe's privacy policy.

2.4 Usage Information

IP address (security, abuse prevention, region detection)
Browser type, device type
Pages and actions within the Service
Login attempts

2.5 What We DO NOT Collect

No tracking cookies for advertising
No biometric data
We don't sell data
No data from anyone under 18

3. Why We Use Your Data

Purpose	Legal Basis (GDPR)
Provide and operate the Service	Contract performance
Process payments	Contract performance
Transactional emails	Contract performance
Newsletters / product updates	Consent (opt-out anytime)
Security, abuse prevention	Legitimate interest
Legal compliance (tax, regulatory)	Legal obligation

We do NOT: train AI models with your data, sell to advertisers, build advertising profiles.

4. Who We Share Data With

Provider	What They Process	Why
Supabase Inc.	All Customer Data + account info	Database hosting, auth
Netlify Inc.	Web traffic (IP, requests)	Web hosting
Stripe Inc.	Payment information	Payment processing

We may also disclose data to comply with law, protect rights, or in a business transfer (with notice).

We will never sell your personal data.

5. International Data Transfers

The Service is hosted in the United States. EU/UK users: we rely on Standard Contractual Clauses with our providers.

6. Data Retention

Data Type	Retention Period
Account information	Active + 30 days after cancellation
Customer Data	Active + 30 days after cancellation
Payment records	7 years (US tax law)
Email communications	3 years from last contact
Server logs / IPs	90 days

7. Your Rights

All Users

Access, Correction, Deletion, Export

EU / UK (GDPR)

Restrict processing, Object, Portability, Withdraw consent, Complaint to data authority

California (CCPA / CPRA)

Know, Delete, Opt-out of sale (we don't sell), Non-discrimination

Use our Contact page to exercise rights. We respond within 30 days.

8. Security

HTTPS/TLS encryption in transit
Encrypted storage at rest (Supabase)
Row-level security isolates customers
Bcrypt password hashing

No system is 100% secure. We notify within 72 hours of breach (GDPR).

9. Cookies and Similar Technologies

We use only essential cookies/local storage for authentication and preferences. No advertising cookies. No analytics tracking.

10. Marketing Emails

Unsubscribe via link in any email. We do not share your email with third parties for their marketing.

11. Children's Privacy

Not intended for use by anyone under 18. Use our Contact page if you believe a minor has provided data.

12. Third-Party Links

The Service may link to third-party sites (e.g., carrier tracking). We are not responsible for their privacy practices.

13. Changes to This Policy

Material changes notified via email or in-app at least 30 days in advance.

14. Contact Us

Runes Holdings LLC
Visit our Contact page to send a message.
Website: https://shiplogr.com

EU residents may also contact your local data protection authority.

Acceptable Use Policy

Effective: April 27, 2026

This Acceptable Use Policy ("AUP") is part of the ShipLogr Terms of Service. By using the Service, you agree to comply.

Prohibited Content

You may NOT use the Service to upload, store, transmit, or process:

1. Illegal Goods Tracking

Narcotics or controlled substances (where illegal)
Weapons prohibited by law in origin or destination country
Counterfeit, pirated, or trademark-infringing goods
Goods subject to active sanctions or embargoes
Endangered species or protected wildlife products
Stolen merchandise

2. Sensitive Personal Data

Government IDs (SSN, passport, license) of third parties without consent
HIPAA-protected health information
Payment card data (PAN, CVV) outside Stripe
Biometric identifiers
Children's data (under 13 US / under 16 EU)

3. Illegal Activities

Money laundering or sanctions evasion
Tax evasion (legitimate accounting OK; falsified records not)
Fraud against customers, vendors, or government

4. Stolen or Unauthorized Data

Trade secrets you don't own
Confidential information obtained through breach of duty
Data scraped or stolen from third parties

5. Malicious Use

Spam, phishing, malware
Security attacks
Reverse engineering
Automated abuse, DDoS

6. Resale Without Permission

Reselling, sublicensing, white-labeling without written agreement
Creating accounts to build a competing product

Reporting Violations

Use our Contact page to report violations or illegal activity. We investigate all reports.

Consequences of Violation

We may issue warnings, restrict features, suspend, or terminate accounts. We may report to law enforcement and cooperate with subpoenas.

Changes

We may update this AUP. Continued use after changes constitutes acceptance.

Runes Holdings LLC
Website: https://shiplogr.com

Contact Us

We respond within 1-2 business days.

Have a question, feedback, support issue, or legal/privacy request? Send us a message and we'll get back to you.

Looking for shipment carrier support? Contact your shipping carrier directly. ShipLogr does not manage actual shipments — we only track them.